Help Center

2026 Lifeline & Tablet FAQ

Got questions? We have answers. Search below to find information on eligibility, device replacements, and application errors.

Yes, a small one. Federal rules mandate strict "skin-in-the-game" requirements. Providers must charge a co-pay between $10.01 and $50.00 for the tablet. This is a one-time fee; you should NOT be charged monthly for the device itself.

Yes, with valid documentation. You do not need to be a US citizen to qualify, but you must be a "Qualified Alien" (e.g., Permanent Resident, Refugee, Asylee). Undocumented individuals generally do not qualify for federal Lifeline benefits.

To prevent fraud and waste, you must use your service at least once every 30 days. If you don't engage in usage (making a call, using data) within a rolling 30-day window, your service will be cancelled.

Government tablets typically come with limited warranties (often 90 days to 1 year). If you break the screen, the government will not replace it for free. You must contact your specific provider (e.g., AirTalk, Q Link) to see if they offer a repair service or low-cost replacement.

The ACP (Affordable Connectivity Program) is no longer accepting new applications. If you already have it, you can keep it as long as the FCC funds it. However, you cannot currently apply for both as separate *new* benefits. Lifeline is now the primary program.

Common reasons include:
1. Blurry Photos: Your document uploads were unreadable.
2. Name Mismatch: The name on your application didn't match your ID or Tax Return exactly.
3. Duplicate Address: Someone else at your address already receives the benefit (unless you are a separate economic household).

Top providers known for good tablet inventory in 2026 include AirTalk Wireless (offering iPads/Samsung Galaxy), StandUp Wireless, and Q Link Wireless. Availability depends on your state.